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Blog 2018

Carlos Oviedo: We say in the Bank that defining the challenges is a challenge in itself

Carlos Oviedo Alarcón Head of Innovation at BancoEstado Dirección de Transformación BancoEstado Chile Versión en Español 1.- What are the major areas of innovation and/or transformation that you bank is focusing on? Bancoestado is characterized for being a company that combines tradition and disruption, a clear example of this are CuentaRUT for all Chilean people, CajaVecina … Continued

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Comptroller Joseph Otting. Photographer: Andrew Harrer/Bloomberg

Silicon Valley’s Invasion of Banking Just Got Key U.S. Go-Ahead

The U.S. is opening a new path for Silicon Valley upstarts to push into banking — if they can stomach the regulation. The Office of the Comptroller of the Currency invited fintech companies on Tuesday to apply for special national charters, hours after the Treasury Department released a report advocating that step and others to spur innovation. … Continued

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JPM, big banks spend billions on tech but innovation lags

Banks are shelling out billions of dollars to upgrade their systems, protect their data and improve mobile banking and other digital customer experiences. The spending is inching up operational expenses for firms including JPMorgan Chase & Co. Twelve of the 15 largest banks, including JPMorgan Chase, saw an increase in their operational budgets from 2016 to … Continued

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Gustavo Leaño Concha: “The transformation is focused on the client and the organization”

Gustavo Leaño Concha President CredibanCo (En Español)   What are the main areas of innovation or transformation that your bank is focusing on?  CredibanCo is advancing on an innovation process that involves market focus and internal organizational processes in order to compete and succeed in an industry characterized by disruptive evolution. Serious decisions on modernization … Continued

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Chatbots to Save Banks $11 Billion in Costs by 2023

Bank of America has Erica, Capital One has Eno, Bank of Montreal has Bolt. Safe to say that most major banks are at least exploring the possibility of a virtual assistant, if they don’t already have one. And there is more to this virtual assistant than just the cool factor, for banks these chatbots improve customer service and reduce customer … Continued

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