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FINTECH AMERICAS CONFERENCE

Agenda 2019

DIGITALLY TRANSFORMING FINANCIAL INSTITUTIONS FOR THE FINTECH AGE

Below the 2018 agenda that will provide an idea of the topics and style of the Conference and why you should attend!

Fintech Americas 2018 Agenda

A SNEAK PEEK INTO THE AGENDA

Day 1

07:30am – 08:30am

Breakfast and Registration – Exhibition Hall

08:30am – 08:50am

OPENING REMARKS

PRESENTED BY:

Ray Ruga, Co-Fundador, Fintech Americas

Maria Mancuso, Co-Fundador, Fintech Americas

08:50am – 9:10am

GLOBAL BANKING IN DISRUPTION

The financial services industry today is subject to the kind of change no one has seen for over 200 years. The confluence of a dynamic regulatory environment, non-traditional players entering the marketplace, and evolving customer expectations has led to a tipping point. While Institutions around the world are recognizing the importance of digitally transforming their business processes to address these challenges, many are weighed down by legacy systems that hinder agility. In this scene-setting presentation, Daragh Morrissey will provide an overview of the dynamics of disruption as well as the global trends in Innovation, the impact of Artificial Intelligence, and the opportunity it presents to FinTechs. Daragh will also explore the AI journey that customers are on and how we can collectively close the skills gap to drive successful adoption and partnership with FinTechs.

SPEAKERS:

Daragh Morrissey, Worldwide Director of Technology Strategy for Financial Services, Microsoft (USA)

9:10am – 9:50am

BANK 4.0: BANKING EVERYWHERE, NEVER AT A BANK

As Amazon’s bestselling author, Brett is a renowned commentator and globally respected speaker on the future of business. He has spoken in over 40 countries, to half a million people, on how technology is disrupting business, changing behavior and influencing society. In this keynote presentation, Brett will share insights and vision from his new book Bank 4.0 – Banking Everywhere, but not at a bank.  In the final book in the digital "BANK" series, Brett tackles the topic of whether banks have a future at all in the emerging, technology embedded world of the 21st century. In 30-50 years when cash is gone, cards are gone and all vestiges of the traditional banking system have been re-engineered in real-time, what exactly will a bank look like? How will we reimagine a bank account, identity, value, assets, investments? Then stepping back from this vision of the future, King chronicles the foundations of this new banking ecosystem today. From selfie-pay in China, blockchain in Africa, self-driving cars with their own bank accounts and augmented reality tech that informs the future design of banking systems, this proves once and for all that we're not in Wall Street anymore Toto. Bank 4.0 is what banking will become.

SPEAKERS:

Brett King, Founder, Executive Chairman at Moven and Bestselling Author, Speaker, Radio Host, TV Commentator (USA)

9:50am – 10:15am

THE STATE OF BANKING INNOVATION & TRANSFORMATION IN THE AMERICAS

This panel brings together three leading banking innovators from top institutions from different countries throughout the region to discuss how banks must adapt to the unique technological, social and economic realities of the Americas in the era of Fintech Disruption.  

MODERATED BY:

Ray Ruga, Co-Founder, Fintech Americas (USA)

SPEAKERS:

Dario Okrent, Head of Digital Banking, Banco Azteca, (Mexico)

Diego Ponce, Vice-President Innovation & Digital Transformation, Banistmo (Panama)

Patricio Melo Guerrero, Executive VP Operations & Technology, Banco Davivienda (Colombia)

10:15am – 10:40am

WELCOME TO THE AGE OF THE CUSTOMER

Customers today have more information, power and voice than ever before and they are using it to make decisions and engage brands that meet and exceed their expectations. Competing in today’s disruptive financial services arena requires banks to respond in an ever faster and more agile manner while managing an increasingly complex business, regulatory and security environment. In this module, we look at how what it takes to deliver frictionless customer experiences that customers demand and expect.

MODERATED BY:

Jorge Andres Gomez, Financial Services Director, Unisys, Latin America, (Colombia)

SPEAKERS:

Miguel Felipe Valero Cañas, Executive Director Digital Banking, Banorte, (Mexico)

David Estevez, CIO, Grupo Petersen, (Argentina)

10:40am – 11:00am

BREAK

11:00am – 11:25am

BRING ON THE BOTS! ARTIFICIAL INTELLIGENCE POISED TO TRANSFORM BANKING

Artificial Intelligence has been mythologized as the future of banking and well, everything. This presentation will explore the myths and realities of Artificial Intelligence and how it is being utilized by banks. Based on the Fintech Americas / Celent survey and study, the authors will be joined by leading bankers from the Americas to discuss what the future holds for this exciting technology and what role it can have in bank transformation efforts.

MODERATED BY:

Stephen Greer, Senior Analyst, Celent (USA)

SPEAKERS:

Ana Ines Echavarren, CEO, InfoCorp, (Uruguay)

Ricardo Bustamante, Corporate CIO, Head of IT Strategy, Credicorp (Peru)

11:25am – 11:50am

DO YOU KNOW WHO I AM? IS A.I. THE FUTURE OF CUSTOMER SERVICE IN THE DIGITAL AGE?

In the digital age, Customer Experience (CX) is one of the greatest predictors of business success. In this hyper-competitive environment, banks face the challenge of creating engaging moments of customer connections across multiple marketing, sales and service platforms with seamless, omnichannel ease. In this session, we introduce you to Artificial Intelligence and you will learn how machine learning revolutionizes omnichannel customer engagement and NPS, first contact resolution and sales conversion.

SPEAKERS:

Tommy Minta, Digital Solution Lead, Genesys (USA)

11:50am – 12:10 Noon

GETTING TO A CULTURE OF YES

Every bank's most loyal customers are constantly lured away by better digital user experience, faster options and great branding. Despite these realities, if you have tried or are planning to launch a new digital product, you will inevitably be challenged internally.   You will hear the following common objections, "It's not compliant." "It's not on brand." "It's not in the 5 year plan." Rapid acceleration slows to a risk averse crawl. In this talk, Greg Larkin brings us into the room where big banks set new speed records in digital product development. You'll learn how to enlist executive support, involve gatekeepers as co-creators, and launch new products in eight weeks. 

SPEAKERS:

Gregory Larkin, Author, This Might get me Fired: A Manual for Thriving in the Corporate Entrepreneurial Underground, (USA)

12:10pm – 12:35pm

USING A START-UP MINDSET TO CREATE INNOVATIVE BANKING SERVICES (LENDING AUTOMATION)

Creating banking products in today’s customer-centric, digital environment requires banks to operate with the speed, agility and adaptability of a start-up; no small feat for institution’s operating in a highly regulated environment with ongoing business operations. The process takes multi-disciplinary teams utilizing state-of-the-art tools and platforms working in concert to design, test and deploy products at the speed of start-ups operating without the same regulatory burden. In this presentation, you will learn about solutions and approaches for banks to utilize in creating a winning “start-up” mindset.

SPEAKERS:

Bill Moss, CEO, Cobis (USA)

Antonio Uribe, CEO, Terrabank (USA)

Michael Han, VP Services, Liferay, (USA)

12:35pm – 1:35pm

LUNCH at StripSteak (In front of Main Conference Room)

1:35pm – 2:00pm

BANKING IN THE CLOUD – Is Latin America Ready?

Cloud Technology is proven infrastructure for speeding up innovation and transformation. In fact, the cloud has been an enabler of many other disruptive technologies including big data, IoT, AI, etc. Cloud computing is also a proven solution to many core banking problems. The common concerns of banks like interoperability, 24x7 uptime, secure storage etc. are all addressed by cloud. However, there remains obstacles to the adoption of this technology as regulators and banks struggle to ensure how to secure data, who is responsible. This panel will look at the challenges and opportunities facing banks as the industry transitions to the cloud.

PRESENTED BY:

Sergio Muniz, Sales Director Enterprise & Cybersecurity, GEMALTO (Brasil)

SPEAKERS:

Lalo Steinmann, Cloud Lead Latin America Enterprise Clients, Microsoft (USA)

2:00pm – 2:20pm

THE BLOCKCHAIN REVOLUTION HAS BEGUN…AND ITS NOT BITCOIN! Fireside Chat

Bitcoin may have brought blockchain to the forefront, but it is clear that the future of this technology lies in digital assets, like XRP. As Ripple’s CEO declared earlier this year, the blockchain revolution is not going to happen outside of the financial system, but from within it. Banks are waking up to this potentially transformative technology and the early adopters are paving the way for a global Internet of Value. In this Fireside Chat, Ripple’s SVP of Global Operations, Eric van Miltenburg, will talk about the fundamentals of blockchain, where we are in its evolution and what banks can expect in the future.

PRESENTED BY:

ENTREVISTADOR: Joe Dewey, Partner, Holland & Knight (USA)

SPEAKERS:

Eric van Miltenburg, SVP Global Operations, Ripple (USA)

2:20pm – 2:35pm

Ripple & BeeTech: Blockchain for Real-Time Cross-Border Payments Expanded Fireside Chat

Blockchain technology is enabling payments across borders to happen faster and more securely than ever before. Join Ripple's SVP of Global Operations, Eric van Miltenburg, and BeeTech's CEO Fernando Pavani, in an expanded fireside chat exploring how digital assets are fueling the global economy and enabling instant, lower cost cross-border remittances.

MODERATED BY:

Joe Dewey, Partner, Holland & Knight (USA)

SPEAKERS:

Eric van Miltenburg, SVP Global Operations, Ripple (USA)

Fernando Pavani, CEO, BeeTech (USA)

2:35pm – 3:00pm

THE GREAT DEBATE - BANK VS FINTECH AND THE FUTURE OF BANKING IN THE AMERICAS

The time has come to settle the Great Debate – Banks vs. Fintechs. In the last decade, these two have been in a pitch battle for customers, deposits and loans. Each brings unique advantages and disadvantages to the contest. In this discussion, our combatants will go mano-a-mano on who has the best infrastructure, work environments, Customer Experience and critically, the coffee.

MODERATED BY:

Tom Groenfeldt, Technology & Finance Contributor, Forbes (USA)

SPEAKERS:

Mike Packer, Partner, QED Investors (USA)

Ben Sabloff, Partner, AQN Strategies (USA)

3:00pm – 3:30pm

REGULATING FOR FINANCIAL INNOVATION, TRANSFORMATION & INCLUSION

This panel brings together financial regulators from throughout the hemisphere to discuss and share lessons learned and best practices in developing policies that promote financial innovation, transformation and inclusion while ensuring the safety and soundness of their respective countries financial systems. Panelists include:

MODERATED BY:

Dave Dadoun, Assistant General Counsel, Microsoft (USA)

SPEAKERS:

Jorge Máttar, Subgerente de Análisis de la Regulación, Banco Central de Mexico (Mexico)

Laura Clavijo, Directora del Grupo de Innovación Financiera y Tecnologia de la Superintendencia Financiera (Colombia)

Beth Knickerbocker, Chief Innovation Officer, Office of the Comptroller of the Currency, OCC (USA)

3:30pm – 3:45pm

BREAK

3:45pm – 4:10pm

OPEN BANKING IN THE AMERICAS – NEXT GENERATION TECHNOLOGY INFRASTRUCTURE

The dominance of tech giants Google, Apple, Facebook, Amazon and Alibaba are based on the open nature of platforms and the businesses they enable.  This “Open banking” platform-based business approach poised to revolutionize how banks generate value is making its way into the Americas. The approach offers banks the opportunity to expose data, algorithms and processes through application programming interfaces (APIs) and create new revenue streams, in the same way as today’s successful digital giants. In this presentation, German Pugliese-Bassi highlights the state of Open Banking in the Americas and what the region can learn from the experiences of PS2 in Europe and presents a case study of open Banking in action in the Americas.

SPEAKERS:

German Puglies-Bassi, Co-Founder and CMO, Technisys (USA)

Ricardo Zuasti, Chief Product Officer, Technisys (USA)

Gustavo Moraes, Superintendente de Tecnologia, Banco Original (Brazil)

4:10pm – 5:20pm

BANK DEMOS

Meet the Top 5 Most Innovative Bankers in the Americas as they showcase their award winning innovation! In a twist on the Startup Demo’s, 5 Banker teams from the Fintech Americas Top 25 Banking Innovators will have 10 minutes to present their innovations in a “Demo” like environment that will provide insights into the approaches and platforms being utilized in making banks more agile and CX friendly.

1. Category: Strategic Innovation - Marcela Zoraya Zetina, Head of Innovation and Entrepreneurship, BBVA Bancomer (Mexico)

2. Category: Artificial Intelligence Innovation - Carlos Mojica Ribera, Gerente Division Innovacion y Banca Digital, Banco Nacional de Bolivia (Bolivia)

3. Category: Payments & Wallet Innovation - Welington Zanelato, Superintendendent of Information Technology, VELOE (Banco do Brasil & Bradesco) (Brazil)

4. Category: Disruptive Innovation in Financial Services - Monica Carrion, National Manager, Banco Diners Club del Ecuador (Ecuador)

5. Category: Product or Service Innovation -  Jaime Martinez, VPE de Medios de Pago, Banesco (Panama)

6:00pm – 8:00pm

Cocktail at Ocean Lawn

Day 2

7:30am – 8:30am

Breakfast and Registration – Exhibition Hall

8:30am – 8:35am

DAY 2 Overview

SPEAKERS:

Ray Ruga

8:35am – 8:55am

THE NEW LATIN AMERICAN CONSUMER: IT’S A QUESTION OF TRUST

While we know the “Consumer is King”, what does this mean in the Latin American context? The face of consumers throughout Latin American countries is evolving through urbanization, hyper-digital connection, the emergence of single parent households and the growing rate of women joining the workforce. Understanding the changing nature of consumers in the region is critical to developing strategies to reach them and engage with financial services. In this presentation, Llorente & Cuenca’s Americas CEO presents insights on the financial services industry from their survey of 4,000 consumers detailed in their report “The New Latin American Consumer: A Question of Trust.”

SPEAKERS:

Alejandro Romero, Partner & CEO – Americas, Llorente y Cuenca (USA)

8:55am – 9:20am

CUSTOMER LOYALTY IN THE AGE OF CUSTOMER EXPERIENCE & ENGAGEMENT

If you “WOW” them, they will come…and stay! Technology is fundamentally changing the way that consumers interact with and engage brands. Customer loyalty has become the natural by-product of a great customer experience. In this module, you will learn what drives and motivates customers to engage with brands and how banks can leverage technology to help engender loyalty from consumers in today’s hyper-fast and hyper-fluid digital marketplace.

SPEAKERS:

Paola Duran, Head of Americas, Novae (USA)

Ricardo Tafur, VP Consumer Products Latin America and Caribbean, VISA (USA)

9:20am – 9:45am

KEYNOTE – NOAH BRESLOW, CEO, ONDECK

OnDeck is the largest online small business lender in the U.S. and the technology that powers JP Morgan Chase’s small business digital lending. In this keynote, Noah will discuss the state of lending automation and how the solution is helping transform access to capital around the world and what it means for people, banks and governments.

SPEAKERS:

Noah Breslow, CEO, OnDeck (USA)

9:45am – 10:10am

CASE STUDY COLOMBIA:  THE BIRTH & ACCELERATION OF A FINTECH ECOSYSTEM

This panel will present a case study of how in only a few years, Colombia has launched a robust and thriving fintech ecosystem. The country has quickly positioned itself as a leader in the region and is poised for significant growth. Panelists will highlight how each component of the ecosystem – entrepreneurs, banks and regulators have established collaborative environment to help fuel the growth of the sector. Participants:

MODERATED BY:

Edwin Zacipa, Executive Director, Colombia Fintech (Colombia)

SPEAKERS:

Leopoldo Forero, CEO, UALET (Colombia)

Laura Clavijo, Líder del Grupo de Innovación Financiera y Tecnología, Superintendencia Financiera (Colombia)

10:10am – 10:25am

BREAK

10:25am – 10:50am

INTEGRATION – INCREASING THE SPEED AND EFFICIENCY OF TRANSFORMATION WHILE MINIMIZING THE TIME AND COST

While Banking Innovation and transformation is a sexy topic these days, there are too many examples of great ideas failing to provide the expected result because of the challenges of managing the integration process. Bringing innovation initiatives online, in time and on budget requires a plan. In this module, you will learn about best practices in managing the integration process and how to ensure your innovation and transformation ideas are brought to life in fast and efficient manner.

MODERATED BY:

Ray Ruga, Co-Founder, Fintech Americas (USA)

SPEAKERS:

Jose Frank Almeyda, Americas Regional Director, ITSS (DR)

Enrique O’Reilly, Regional Director Americas, Temenos (USA)

10:50am – 11:15am

TRANSFORMING BACK OFFICE OPERATIONS

Today, the name of the game in banking is to sharpen competitive advantages through lean, agile operations. While the industry – and the first part of this conference! – has focused on digitizing front-end, customer facing operations, too many banks still rely on in-house people and paper for back office processes. This panel looks at how banks can take steps to streamline operational processes through digitization and outsourcing to create more efficient and cost-effective operations and what the implications of these efforts are on the overall business.

PRESENTED BY:

Mauricio Ribeiro de Menezes, CEO, Interfile, an Atento Group Company (Brazil)

SPEAKERS:

Sergio Coretti, Head of Strategic Business Consulting – Americas, Genesys (USA)

11:15am – 11:40am

REGTECH IN THE COGNITIVE ERA

Regulation and Compliance is an existential banking reality. Today, this operational requirement is managed in a manual, labor intensive approach that often times slows down banking processes. The question in the Fintech age is whether this function can be automated and digitized and what are the challenges of doing so for the financial systems and regulators that oversee them? This panel will look at the fast changing “RegTech” environment and what innovations and solutions banks can expect in the market in the coming years.

MODERATED BY:

Claudio Fiorillo, Managing Partner of Financial Services Industry, Deloitte (Argentina)

SPEAKERS:

Miguel Fuentes Buchholtz, CTO, Ceptinel (Chile)

Beth Knickerbocker, Chief Innovation Officer, OCC, (USA)

11:40am – 12:05pm

CORPORATE BANKING INNOVATION

Digital technology began reshaping retail banking years ago but has been much slower to shake up corporate banking. While many corporate bankers might have been hoping they would be spared major disruption, they are not going to be so lucky. Disruption started with new competition from digitally nimble fintechs offering novel standalone solutions such as low-cost international transfers or supply chain financing solutions, followed by an accelerating wave of digital innovations—most notably involving platforms, artificial intelligence (AI), and blockchain—as well as product and service enhancements developed in response to clients’ changing expectations. This panel will look at the financial stakes of disruption for corporate banks and how they can adapt to survive and thrive.

MODERATED BY:

Tom Groenfeldt, Technology & Finance Contributor, Forbes Magazine (USA)

SPEAKERS:

Driss R. Temsamani, Region Head of Digital Channels & Enterprise Banking, Citi (USA)

Tanmoy Jadhav, Head of Fintech, SWIFT (USA)

12:05am – 12:30pm

KEYNOTE - HOW ROBOTS CAN MAKE US MORE HUMAN

A couple of months ago, HSBC made history by being the first bank in the World to introduce a robot in a bank branch. Throughout this historic case study, there have been many lessons learned, especially at a time when balancing people and technology is a growing concern. In this presentation, Jeremy will provide insights on how banks can close the technology gap and turn a perceived industry weakness into a competitive advantage.

SPEAKERS:

Jeremy Balkin, Head of Innovation, HSBC USA (New York)

12:30pm – 1:30pm

LUNCH at StripSteak (In front of Main Conference Room)

1:30pm – 1:55pm

HOW HUMANS + MACHINES ARE BETTER TOGETHER

In our continuing look into the future of A.I., this presentation by author H. James Wilson looks at how artificial intelligence is dramatically changing the rules across industries and processes. In his new book, Human + Machine: Reimagining Work in the Age of AI, James shows that the true value of AI can only be unlocked when humans and machines work in complementary ways. He will present on how human + machine collaborative partnerships are regularly and pervasively outperforming human-only and machine-only teams and will provide insights into how companies focus their AI activities, attention, and investments to capture this human + machine premium.

SPEAKERS:

H. James Wilson, autor, Human + Machine: Reimaginando el trabajo en la era de la IA (Harvard Business Review Press, 2018), (USA)

1:55pm – 2:20pm

CYBERSECURITY – DATA AND CYBERSECURITY, KEYS TO GENERATING CONFIDENCE IN THE DIGITAL AGE

The changing disruptive landscape and frequency of cyber-attacks throughout the world present serious challenges for the financial services industry. This presentation focuses on the use of the latest artificial intelligence (and Blockchain) technologies are being utilized to combat cyber-crime and helping manage and mitigate cyber risk as banks and financial institutions transform into more innovative and digitized organizations.

MODERATED BY:

Sergio Alvarez-Mena, Partner, Jones Day (USA)

SPEAKERS:

Jose Lopez M, Cybersecurity Enterprise Business Focus Solutions, Risk Manager vision, Focus for Enterprise, Retail, Banking & Services, Fortinet, (Mexico)

Silka Gonzalez, President, Enterprise Risk Management, (USA)

2:20pm – 2:45pm

WEALTH MANAGEMENT – WHAT ROBOTS CAN TEACH TRADITIONAL FIRMS

As younger generations inherit and create new wealth, they are gravitating towards new digital, algorithmic-driven solutions for investing and managing their wealth. The fact that too many “millennials trust algorithms and not bankers” is creating an opportunity for start-ups to compete. The reality for established wealth management firms is that they must adjust their mindset, technologies and business models to meet fast changing consumer expectations, a difficult undertaking for an industry steeped in tradition. This panel will look at some of the trends affecting this pillar of the banking industry and how collaboration can help bridge the technology gap.

MODERATED BY:

Gabriel Montoya, CEO & Co-Founder, Dvdendo (USA)

SPEAKERS:

Arash Asady, CEO & Co-Founder, Emcee Invest (USA)

2:45pm – 3:10pm

DIGITAL MARKETING IN BANKING: EVOLUTION AND REVOLUTION

As consumers continue their mass migration toward digital and mobile banking solutions, reaching them is a digital challenge that traditional banks often struggle with. Compounding this challenge is the fact that banks often overlook marketing as an unnecessary expenditure that hurts, rather than helps, the bottom line. While proving the effectiveness of bank marketing strategies beyond brand-building has always been a challenge, several converging forces may help propel marketing forward as a revenue source rather than a cost center.  In this panel, you will learn some of the strategies and approaches that is changing modern marketing into a data-driven revenue generation engine that can be a difference-maker.

MODERATED BY:

Ray Ruga, Co-Founder, Fintech Americas

SPEAKERS:

Daniel Kennedy, Vice President – Banca Digital, Scotiabank

Bruno Bertini, VP of Marketing - Americas, Genesys

3:10pm – 3:25pm

BREAK

3:25 pm – 3:50pm

FINANCIAL HR - DOES BANKING HAVE A DIGITAL TALENT CRISIS? A STRATEGY FOR STAFFING THE BANK OF TOMORROW

As banking continues to digitally transform, the industry must find ways to attract top-tier talent. In fact, top business schools are seeing a major drop in the number of MBA graduates going into banking. However, the issue is not only attracting new talent, but also how to helping existing employees transition to digital and innovation roles where their industry expertise can be leveraged. This panel looks at the challenges of retro-fitting banking HR for the digital age.

MODERATED BY:

Claudio Fiorillo, Managing Partner of Financial Services Industry, Deloitte (Argentina)

SPEAKERS:

Professor Jerry Haar, Director Executive & Professional Education College of Business, Florida International University (USA)

Lissetth Jarquin, Senior Recruiter, TD Bank (USA)

Luis Pedemonte, Search Consultant, EMA Partners (USA)

3:50pm – 4:15pm

FINANCIAL INCLUSION – IS TECHNOLOGY THE KEY TO BANKING THE UN(DER) BANKED IN THE AMERICAS?

Latin America and the Caribbean have exceedingly high populations of un(der) banked that stymie growth and development throughout the region. However, with increasing penetration of smartphones and greater bank efficiency rates brought upon by automation and innovation, opportunities abound to address long standing issue. Based on the Fintech Americas / Celent survey and study, this panel will discuss how current innovation and transformation efforts can help banks address this population in a profitable and efficient manner.

MODERATED BY:

Juan Mazzini, Senior Analyst, Celent (USA)

SPEAKERS:

Mildred Minaya, Directora Reputacion y Sostenibilidad, Asociacion Popular de Ahorro y Prestamos (Republica Dominicana)

Guillermo Francos, CEO, WiloBank (Argentina)

Dario Okrent, Head of Digital Banking, Banco Azteca, (México)

4:15pm – 5:00pm

TOP 25 AWARD CEREMONY

5:00pm

CONFERENCE CLOSING