AGENDA

TRANSFORMING FINANCIAL INSTITUTIONS INTO AGILE, TECHNOLOGY-DRIVEN COMPANIES

When
October
5 & 6, 2017
Where
Miami
Fintech Americas 2017 Agenda
DIGITALLY TRANSFORMING BANKS FOR THE FINTECH AGE
DAY 1 – October 5, 2017
  • 08:30 AM to 08:35 AM
    Welcome
  • 08:35 AM to 09:00 AM
    KEYNOTE: A CEO’S VIEW ON THE CROSSROADS OF BANKING & FINTECH IN THE AGE OF DIGITAL DISRUPTION
    A keynote “scene setter” on the trends driving innovation in the payments and financial space in LAC while highlighting how firms are managing the ongoing evolution towards a more digitized financial services arena.
    Presented by:
    Gilberto Caldart, President Latin America & Caribbean, MasterCard
  • 09:00 AM to 09:30 AM
    CUSTOMER EXPERIENCE (CX): Customer Experience in Transformation
    As banks undergo transformation, managing the CX during the process is a critical and daunting task. This presentation focuses on how banks should prepare, organize and manage the critical CX functions while blending in enhancements in the process.
    Presented by:
    Bruno Bertini, Marketing Director Latin America, Genesys
    Case Study: BRADESCO – Éder Gonzaga do Nascimento, Head of Customer Experience, Artificial Intelligence and Digital Platform, Banco Bradesco
  • 09:30 AM to 09:55 AM
    BANKS & FINTECHS: Exploring the Practical Path to Successful Fintech Collaboration
    Innovative Fintechs are transforming the industry piece-by-piece. Many of these are eager to collaborate with banks and FI’s. However, this collaboration is easier said than done. This panel will discuss practical strategies and considerations that need to be taken into account for bank / Fintech collaboration.
    Presented by:
    Manuel Silva, Head of Investments, Santander Innoventures
    Carlos López-Moctezuma, Head of New Digital Businesses, BBVA Bancomer
  • 09:55 AM to 10:25 AM
    FINTECH INFRASTRUCTURE: Omnichannel & Digital Transformation
    This presentation will provide insight into why delivering an omnichannel experience is a critical component in helping banks understand their customers and delivering a user experience (UX) while reducing costs and helping their competitive position.
    Presented by:
    Eric Crabtree, Vice President and Global Head, Financial Services, Unisys
  • 10:25 AM to 10:50 AM
    FINANCIAL AUTOMATION / ROBOTICS – Are Robots the Bankers of the Future?
    As Artificial Intelligence continues to evolve into more complex types of capabilities, the financial services industry is poised to reap great opportunities. One of the areas of greatest advancement has been the development of the Chatbot into an important customer service tool. In this panel, you will learn how entrepreneurs and financial institutions are leveraging A.I. to change the ways bank customers interact with their institutions.
    Moderated by:
    Charles Gaddy, Director of Global Sales & Alliances, Melissa Data
    Speakers:
    Mallesh Murugesan, Co-Founder, Chirrp.ai
    Oscar Torres, Managing Director, Lenddo Americas
    Kevin Boyd, Director, Digital Sales, Service and Adoption - Digital Transformation and Digital Factory, Scotiabank Enterprise Digital Banking
  • 10:50 AM to 11:05 AM
    "Cafecito" Break
  • 11:05 AM to 11:35 AM
    CLOUD COMPUTING: Regulatory Realities of Cloud Computing for the Financial Services Industry in LATAM
    This panel will review issues around the security, privacy and legal compliance of cloud computing for regulators and financial sector entities. Examples of new technology challenges facing financial regulators from around the world will be shared, together with a discussion on regulatory trends for accelerating adoption of such technologies by financial sector entities. We will also feature results from a survey of relevant legal & compliance professionals in Brazil, Mexico, Argentina, Colombia, Peru and Chile regarding their top concerns in moving their clients to the cloud.
    Moderated by:
    Samuel G. Kramer, Partner, Baker McKenzie
    Speakers:
    Dave Dadoun, Assistant General Counsel, Microsoft
    Jeronimo Piña, Software and Cloud Solutions Research Manager LA, IDC
  • 11:35 AM to 12:10 PM
    REGULATING INNOVATION: Fintech Regulation in the Americas
    This panel will discuss the regulatory framework in the region and the challenges that both regulators and banks face when pursuing or promoting an innovation and bank transformation agenda. It will also provide the point of view of the key and instrumental role that regulators play in supporting the digital transformation in the Americas.
    Moderated by:
    Samuel Kramer, Partner, Baker McKenzie
    Speakers:
    Kevin Greenfield, Director for Bank Information Technology, Office of the Comptroller of the Currency
  • 12:10 PM to 12:20 PM
    BLOCKCHAIN 101: The Basics for Banking
    Blockchain is everywhere these days. This short introductory presentation focuses on the basics of what Blockchain is and what the developments of the industry mean for the financial industry.
    Presented by:
    Joe Dewey, Partner and Deputy Chair of the Technology and Telecommunication Industry Sector Group, Holland and Knight
  • 12:20 PM to 12:45 PM
    BLOCKCHAIN & TRADE FINANCE: How Blockchain Technology is Disrupting Trade Finance’s 16th Century Business Model
    Trade Finance is a sector seeped in the traditions of the Merchant of Venice. This panel will discuss how Blockchain is transforming this most traditional of financial transactions into a state-of-the-art category with greater speed, transparency and security.
    Presented by:
    Joe Dewey, Partner, Holland & Knight
    REPRESENTATIVE, R3 OR IBM (CTO)
    HSBC Trade Finance / Blockchain Leader
  • 12:45 PM to 13:45 PM
    Networking Lunch
  • 13:45 PM to 14:10 PM
    FINANCIAL INCLUSION: Technology + the Un(Der) Banked
    A presentation on the dynamics (skyrocketing levels of smartphone penetration coupled with ongoing drive toward operational cost efficiency through automation) to bank the un(der) banked in LAC and throughout the world
    Presented by:
    Michael Schlein, President & CEO, Accion
  • 14:10 PM to 14:40 PM
    PAYMENTS: The Future of Payments in a Cashless Future
    The trends and drivers transforming LAC (and Global) payment systems into a faster, safer and cheaper cashless future. This presentation will provide a dynamic view of not only where the payments industry is, but where it is going in today’s fast paced digitally disruptive era.
    Presented by:
    Daniel Cohen, Senior Vice President, Emerging Payments, Mastercard Latin America and Caribbean
  • 14:40 PM to 15:10 PM
    BANKING TRANSFORMATION: Meeting the Challenges & Opportunities of Banking in the Age of Digital Disruption
    While banking around the globe is being upended by the disruptive forces of digitization, banks in the LAC region face particular challenges and opportunities. In this panel, leading LAC bankers will discuss their perspectives and approaches to winning the digital disruption battle.
    Moderated by:
    Claudio Fiorillo, Business Transformation, Financial Digital & Innovation, Deloitte
    Speakers:
    Nadeen Matthews, Chief Digital and Marketing Officer, National Commercial Bank of Jamaica
    Wanderley Baccala, CIO, Banco Original
    Javier Chavez Ruiz, Head of Innovation, Banco Santander
  • 15:10 PM to 15:30 PM
    "Cafecito" Break
  • 15:30 PM to 16:00 PM
    CUSTOMER SERVICE 2.0: Creating Great Customer Relationships/ Engagements in a Digital World
    As we have said many times, when it comes to the user experience (UX) of digital banking platforms, banks are NOT just competing with other banks, they are competing with the Amazon’s, Uber’s and Facebook’s of the world. This presentation discusses strategies and tactics for banks to engage and build great customer relationships in the digital era.
    Presented by:
    Matt Broch, Director of Solutions, Latin America & Caribbean, Pegasystems
  • 16:00 PM to 16:30 PM
    KEYNOTE - CHANGE AGENT: BANKING TRANSFORMATION IN AN ERA OF DISRUPTION
    Disruptive Technology is transforming banking through the changes of expectations of consumers. This Keynote will present a high-level view of the technology trends transforming traditional banking into agile, customer-centric industry.
    Presented by:
    Cesar Cernuda, President, Microsoft Latin America and Corporate Vice President, Microsoft
  • 16:30 PM to 16:55 PM
    CORE: When Do You Know if Your Core Needs to Be Updated for Digital Transformation
    As Banks continue to grapple with the infrastructure needs for digital transformation, a key question is what to do about the core technology. This critical platform is an important component in building agile institutions and in this presentation, you will learn about what needs to be evaluated and how when considering next steps in modernizing your core banking platform.
    Presented by:
    Enrique O’Reilly, Regional Director Americas, Temenos
  • 16:55 PM to 17:20 PM
    INSURANCE ON THE BRINK OF DISRUPTION: The Rise of INSURTECH
    Breakthrough technologies in blockchain, artificial intelligence (AI), Internet of Things (IoT), advanced analytics and drones are poised to transform and modernize the insurance industry for the digital age. This disruptive trend will no doubt affect insurance markets globally, allowing for significant increases in the insured population.
    Moderated by:
    Dave Prodger, Consul General, British Consulate General Miami
    Speakers:
    Magdalena Ramada Saralosa, Willis Towers Watson, Senior Economist
    Alexander Milne, Head of Insurance, Capital Markets & Trade,Department for International Trade
    Guy Fraker, CIO, Insurance Thought Leadership
  • 17:20 PM to 17:30 PM
    Day 1 Wrap-Up
  • 18:00 PM to 20:00 PM
    Cocktail
Day 2 - October 6, 2017
Workshops
  • 08:30 AM to 08:50 AM
    DIGITAL BANKING IN LATIN AMERICA
    In this presentation, Technisys highlights the latest findings of the third edition of its study, conducted in partnership with the Stanford University GMIX Program, on how banks in Latin America are faring in their digital transformation efforts. The study looks at the greatest opportunities, challenges and trends derived from interviews of senior banking executives from throughout the region.
    Presented by:
    German Pugliese-Bassi, Co-Founder and CMO, Technisys
  • 08:50 AM to 09:20 AM
    ARCHITECTING DISRUPTION
    Innovators are using cloud and cognitive technologies to transform essential customer experiences, rethink business, technology and data to build a platform for the future of your business.
The CTO boardroom provides a “safe” environment for CTOs and Technical Leaders to network with peers and exchange knowledge on:
    - new technologies
    - solving complex IT problems
    - re-defining the art of the possible to deliver business value.
    Presented by:
    David Cass, Chief Information Security Officer Cloud & SaaS Operations & Global Partner Cloud Security Services, IBM
  • 09:20 AM to 09:55 AM
    MANAGING INTEGRATION CHALLENGES IN THE DIGITAL TRANSFORMATION JOURNEY
    One of the biggest challenges facing banks in the digital transformation process is integrating new technology onto its platform. The reality of this process can be so daunting as to inhibit banks from moving forward. In this presentation, the panel will discuss the main integration challenges facing banking executives and how to overcome them to create an efficient technology platform and ecosystem.
    Presented by:
    Jose Frank Almeyda, Americas Regional Director, ITSS
    Eric Gaspoz, Senior Business Consultant, ITSS
    Icelsa Diaz, Channels Director, Asociacion Popular de Ahorros y Prestamos
    Luis Miguel Vásquez, CIO, Inteligo Bank
  • 09:55 AM to 10:15 AM
    DIGITAL MARKETING: Gaining Momentum in Digital Sales
    As banks move from branches to their customers’ smartphones, gaining relevance through the digital channels becomes a critical component for successful growth. In this presentation, you will learn about the hardcore aspects of digital marketing and how to manage the data and channels needed to successfully execute your digital marketing strategy.
    Presented by:
    Daniel Kennedy, VP of Digital Bank, Scotiabank Chile
  • 10:15 AM to 10:30 AM
    "Cafecito" Break
  • 10:30 AM to 11:05 AM
    ARTIFICIAL INTELLIGENCE (AI) IN CYBER-SECURITY: How to Prevent Cyber-Attacks Before they Happen and Take Actions in Real-Time
    Advanced Analytic capabilities can now deliver actionable intelligence that can reduce the “dwell time” before an attack is recognized, which often goes undetected for months. This presentation will highlight the use of a cyber threat score to measure the risk of infection and data loss, allowing organizations to resolve issues more quickly, enabling security controls and their teams to focus on what matters most.
    Presented by:
    Fabricio Ikeda, Latin America & Caribbean Fraud, Security & Compliance, FICO
  • 11:05 AM to 11:30 AM
    Driving Customer Experience and Efficiency for Banking Through Digital
    Turning digital distortion into competitive advantages for banking and financial services. How to drive customer satisfaction and efficiencies across the customer lifecycle and the banking through digital solutions all across the banking value chain. Exploring best practices adopted by top banks on online sales, smart back office, social media and digital collections.
    Presented by:
    David Cardoso, VP, Atento Digital
  • 11:30 AM to 12:00 PM
    REGTECH: The Future of Automated Regulation and Compliance
    As banks grapple with ways of automating the myriad of regulatory and compliance requirements they face, a promising place to start is by looking at the RegTech solutions built by entrepreneurs for their online lending and financial service platforms. This panel will look at how agile regulatory technology is helping firms better understand and manage their risks while controlling their personnel costs.
    Moderated by:
    Claudio Fiorillo, Managing Partner of Financial Services Industry, Deloitte
    Speakers:
    Matthew Van Buskirk, Co-Founder and CEO, Hummingbird Regtech/Colibrí Regtech
    Joan Aristei, Chief Compliance Officer and Head of Regulatory Legal, Oportun
  • 12:00 PM to 13:00 PM
    Networking Lunch
  • 13:00 PM to 13:20 PM
    UK TECH START-UP DEMOS
    See demos showcasing startups from world leading UK technology
    - MicroEnsure
    - Boundlss
    - BuzzVault
  • 13:20 PM to 13:50 PM
    BUILDING A FOUNDATION FOR DIGITAL TRANSFORMATION
    Banking is here to stay, but Banks may not. The incoming wave of technology companies dedicated to financial services requires banks to consider what innovation strategy, and execution framework they will implement in the coming 5 years. From strategy definition to day-to-day execution.

    Developing A Digital Roadmap for Your Bank

    - Understanding Today’s Banking Environment
    - Achieving Operational Efficiency & Agility
    - The Lending Challenge – Competing on Speed, Experience & UX
    - Developing the Digital Channel
    - Agility Demo Roadmap Checklist
    Presented by:
    Monica Renteria, Sales Director SLATAM, COBIS
  • 13:50 PM to 14:15 PM
    DIGITAL DISRUPTION IN ACTION: Analyzing, Evaluating & Transforming Bank Operations – The Future of Lending
    This presentation focuses on helping banks and Financial Institutions develop a coherent digital transformation strategy to modernize and automate bank operations.
    Presented by:
    Nicolay Estrella, Product Manager, COBIS
  • 14:15 PM to 14:45 PM
    HOW TO BANK THE GIG ECONOMY
    Whether it is Uber, AirBnB, Rappi or any of the new companies that have arisen offering employment to millions, the Gig Economy is here and impacting a wide range of verticals. This phenomenon is creating exponential businesses with important opportunities and challenges for the banks who will ultimately serve them. This presentation provides important insights for banks interested in understanding and addressing the financial, operational and transactional needs of these businesses.
    - The Gig Economy Overview
    - Definitions and Perspectives
    - Review of the LAC Gig Market
    - Challenges - Operational and Transactional Considerations
    - Enhancing Your Customer’s Business Processes
    - Case Study – Colombia
    - Putting it all together: Takeaways and Best Practices
    Presented by:
    Kevin Fox, EVP, NovoPayment
  • 14:45 PM to 15:05 PM
    TOP 25 Banking Innovators in Latin America and the Caribbean Awards Presentation
  • 15:05 PM to 15:20 PM
    "Cafecito" Break
  • 15:20 PM to 15:40 PM
    CULTURE: Building a Culture of Engagement. The Importance of Senior Leadership
    To succeed in today’s dynamic, technology-driven world where change is the new reality, banks need to ensure that its teams are competent, passionate and engaged. Building this winning culture starts at the top. In this presentation, you will hear from the company that started it all, Dale Carnegie, and learn practical strategies to create a culture that works harder for you and your organization at all levels.
    Presented by:
    Christine Ramirez Pallesen, Vice President & Partner, Dale Carnegie Training Southeast
  • 15:40 PM to 16:15 PM
    DATA: Converting Smart Data into Conversational Commerce
    As more people – especially younger consumers – migrate toward messaging apps, there is a trend underway to converge data from these channels with Artificial Intelligence to create unique conversational commerce opportunities. This presentation will provide insights into these trends and what it means for the financial services industry.
    Presented by:
    Driss Temsamani, Region Head of Digital Channels and Enterprise Banking Services, Citi
  • 16:15 PM to 16:45 PM
    INNOVATION: The Innovation that is Needed vs. The Innovation that is Authorized
    The life of a fintech entrepreneur is as thrilling as it is hard. There is an exciting mandate to serve an unmet market need in a differentiated way that is often offset by an organization that fears change more than extinction. Market and technological acceleration isn't good enough. Great innovation must also accelerate organizational change.
    Some key themes:
    - Product Organization Fit- The third pillar of a product entrepreneurship
    - An executive sponsor vs. an executive champion
    - CNI- Without urgency there's no innovation
    - Building alignment between users and stakeholders - A stakeholder sprint vs. a user sprint
    Presented by:
    Gregory Larkin, Founder, Bowery 315
  • 16:45 PM to 17:00 PM
    PLUG & PLAY DEMOS
  • 17:00 PM to 17:25 PM
    BANKS & FINTECHS: To Build, Buy or Partner
    - Fintech for banking – What’s the landscape
    - Issues to Consider in Engaging Fintechs
    - Identifying Fintech prospects
    - Undertaking Due Diligence
    - Good Governance Best Practices
    - Fintech Partnering Checklist
    Presented by:
    Manuel Silva, Partner, Santander InnoVentures
  • 17:25 PM to 17:45 PM
    TECHNOLOGY INFRASTRUCTURE: Evaluating your Bank’s Infrastructure for Digital Transformation
    As banks begin the process of digital transformation, determining whether the technology infrastructure is ready for the addition of new, innovative digital solutions will be a critical first step. In this presentation, you will be walked through the various considerations that need to be taken into account and a checklist for you to utilize in evaluating your bank’s infrastructure needs. it is critical that the team conduct a systematic evaluation of the bank’s infrastructure and develop a list of priorities for upgrade. Specifically, you will learn about:
    -Is your Core Processing capabilities ready for Transformation?
    -Should you keep your servers or move to the cloud?
    -Are your online banking capabilities ready to compete against the best?
    -Are you Cyber Secure?
    -Do you have an integration team and plan in place to accomplish Digital Transformation?
    -A Transformation Roadmap
    -Setting Priorities for Upgrades
    Presented by:
    Lalo Steinmann, Cloud Lead Latin America Enterprise Clients, Microsoft