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Blog 2018

Chatbots and Banking by Tommy Minta (Genesys USA)

Tommy Minta, Digital Solution Lead at Genesys USA, explains how banks face the challenge of creating engaging moments of customer connections across multiple marketing, sales and service platforms with seamless, omnichannel ease.

In this session, Tommy Minta introduces us to Artificial Intelligence and how machine learning revolutionizes omnichannel customer engagement and NPS, first contact resolution and sales conversion.